From the first call to the final invoice.
Automated.
Wrench Node handles the entire service writing flow. AI asks the clarifying questions, generates the tech write-up, builds the estimate, and sends the approval link. Your advisors focus on the customer, not the keyboard.
30-day free trial • No credit card required • Cancel anytime
shops could save per RO on service writing
in declined services shops could recover monthly
faster to collect payment with Pay Now links
no more phone tag on estimate approvals. Customers approve online.
no-shows when automated appointment reminders go out
upsells caught when AI flags recommended services on every RO
One vehicle. The whole story.
Follow a single repair from first complaint to approved estimate.
AI Diagnosis
01"Roaring sound at highway speeds"
The advisor types the complaint. AI asks the right follow-up questions and flags a likely wheel bearing, backed by repairs your shop has already completed on similar vehicles.
2019 BMW 330i
Same concern. RF wheel bearing replaced. Resolved.
2017 BMW X1
Hum rising with speed. Hub assembly replaced.
Digital Inspection
02The tech documents everything
DVI with photos from under the vehicle. Flagged items automatically become line items on the RO with findings appended to the tech notes.
RF wheel bearing play
Video attached
Front brake pads at 2mm
Photo attached
Estimate Built
03Labor and parts, auto-added
AI reads the findings and builds the estimate with book-time hours and parts pricing before the advisor even looks at it.
R&R front hub bearing
1.8 hr labor, book time
Wheel bearing assembly RF
Part, in stock
Customer Approves
04One tap from their phone
The customer gets a link, approves the work line by line, and the RO updates itself. No phone tag, no waiting.
Wheel bearing replacement
Approved online
Cabin air filter
Declined. Tracked for follow-up.
From customer call to paid invoice. Automated.
AI guides the advisor through intake, generates the write-up, builds the estimate, sends the approval, and follows up automatically.
Advisor takes the call
Customer describes the issue. AI instantly surfaces the right clarifying questions to ask, specific to the complaint, vehicle, and mileage. The advisor collects the details that actually matter.
Tech write-up generated automaticallyAutomatic
Once answers are captured, AI generates a complete, professional tech write-up. The technician gets full context before they touch the vehicle. No vague "check engine light" tickets.
Estimate built from findingsAutomatic
When the tech submits findings, AI reads them and adds labor and parts to the estimate with book-time hours and prices. The estimate is ready before the advisor even looks.
Approval email sent to customerAutomatic
Move the RO to pending approval and the customer gets an email with a link to approve or decline each line item. They reply in seconds. No phone tag.
The whole flow from intake to approval in minutes, not hours.
More things that just happen
Every status change in your shop triggers the right action automatically. Less clicking, fewer missed steps.
Inspection → Line Items
Complete a DVI and flagged items automatically get appended to tech notes and become line items on the RO.
Estimate → Customer Email
Move an RO to pending approval and the customer gets a professional email with an approval link. No phone needed.
Customer Approves → RO Updates
When the customer approves, the RO status transitions automatically and totals recalculate based on approved items.
Completed → Vehicle Ready Email
Mark an RO completed and the customer automatically gets a vehicle ready notification with pickup details.
Invoice → Pay Now Link
Mark an RO invoiced and the customer gets an email with a Pay Now button. Stripe handles card, Apple Pay, Google Pay.
Payment → RO Auto-Closes
Payment comes in, receipt goes out, balance hits zero, RO transitions to paid. No manual step required.
Completed RO → Shop Memory
Every completed repair is indexed. The vehicle, concern, and actual fix become a searchable learned repair pattern for future similar cases.
Appointment Booked → Declined Service Alert
When a customer is booked, AI checks their RO history and flags any declined services so the advisor can follow up at drop-off.
Carlos Mendez • Tomorrow 8:30 AM
2018 Ford F-150 • Oil change (customer request)
Previously Declined Services
Cabin air filter replacement
RO-002198 • Oct 3
Power steering fluid flush
RO-002271 • Dec 8
Front brake fluid flush
RO-002340 • Jan 14
Stop leaving declined work in old ROs where no one sees it.
Every service a customer declines gets logged. The next time they book, Wrench Node surfaces those items automatically so your advisor can bring them up naturally at drop-off instead of hoping someone remembers.
- All declined services tracked with RO reference and date
- Alerts surface on the next appointment, automatically
- Advisor sees potential recovery value before the car arrives
- No manual follow-up list to maintain or forget
- Follow-up email sequences for unbooked declined work
Every repair your shop has completed is now searchable.
When a vehicle comes in with a familiar complaint, Wrench Node surfaces what your shop actually fixed last time on a similar vehicle. Not a generic repair manual. Your own completed ROs, ranked by how often the fix worked.
- Indexes completed ROs automatically, no tagging needed
- Finds similar repairs by vehicle, complaint, and outcome
- Searches by meaning, not just matching keywords
- Confidence score based on how often a fix resolved the issue
- Shown inside the open RO, not in a separate tool
2019 Chevrolet Silverado • Clicking noise, turning left
Clicking on turns, left front
Left front CV axle replaced. Resolved.
Popping noise when turning right
Right CV axle and boot replaced. Resolved.
Grinding turns, both directions
Both front CV axles replaced. Bearings checked.
Oil change due
47 customers
Sent: 47 Opened: 31
Declined brake service
18 customers
Sent: 18 Opened: 14
12-month win-back
29 customers
Sent: 29 Opened: 17
Turn your RO history into a marketing engine.
Wrench Node uses your completed ROs, vehicle mileage data, and service intervals to send the right message to the right customer at the right time. No marketing degree required. No list-building spreadsheets.
- Mileage-based service reminders sent automatically
- Declined service outreach sequences with one-click booking
- Win-back campaigns for customers who have gone quiet
- Customizable email templates with your shop branding
- Campaign performance tracked inside Wrench Node
Every appointment starts with full customer context.
When an appointment is booked, Wrench Node checks the customer's RO history and surfaces anything your advisor needs to know before the car pulls in. Declined work, overdue services, last visit notes. The conversation is warmer before it starts.
- Week and day calendar, color-coded by technician
- Declined service alerts on every relevant appointment
- One click to open or create a linked RO from the calendar
- Workload visibility across the full team
- Customers see their own appointments in the portal
2021 Toyota RAV4 • 60k service • Marcus
2018 Ford F-150 • Oil change • Devon
2020 Honda CR-V • Check engine light • Marcus
Carlos Mendez has 3 previously declined services worth $228. Flagged for advisor review before drop-off.
Jump straight from the RO to parts ordering
Wrench Node connects to NexPart, one of the leading automotive parts ordering networks. Launch NexPart's catalog right from the repair order with the vehicle already loaded, so you skip re-keying the VIN and year, make, and model every time you order.
- Launch NexPart parts ordering in one click from the RO
- Vehicle details carry over, no re-entering year, make, model
- Browse live pricing and availability in NexPart's catalog
- Order through your own NexPart account
Ceramic Brake Pad Set
Bosch QuietCast
Semi-Metallic Brake Pad Set
ACDelco Pro
OE Replacement Pads
Wagner ThermoQuiet
NexPart account required. Available with Wrench Node Pro.
Every call answered. Nothing lost.
Follow one phone call from ring to booked appointment, even when nobody at the shop can pick up.
AI Receptionist
01Everyone's under a car. The phone still gets answered.
When no one at the shop can pick up, Wrench Node answers in a natural human voice, or a clone of your own. The caller never hits voicemail.
Caller
"My brakes are squealing. Can I get in this week?"
Wrench Node AI
"I can help with that. What year and model is the vehicle?"
Conversation Captured
02It actually listens
The AI carries the conversation, captures the vehicle and concern, and gauges urgency. Every call gets a full transcript in the call log.
2019 Honda Accord
Brake squeal, front, started this week
Urgency: soon
Brake-related, safety flag set
Caller ID Screen Pop
03Known customers are recognized instantly
If someone is free, the caller is matched to your records and their card pops on screen: vehicle, open ROs, last visit. Answer right in the browser with the built-in softphone.
Jordan Avery
(512) 555-0142, customer since 2024
2 open ROs
Last visit 5/22, 2020 Subaru Outback
Request Created
04It lands on your calendar with AI notes
The call becomes an appointment request with an AI summary, urgency, safety flags, and advisor prep notes. Your team reviews and approves. Nothing gets lost.
Thu 9:00 AM requested
Brake inspection, 2019 Honda Accord
AI prep note
Likely front pads. Safety flag. Mention rotor wear.
2021 Toyota Corolla • Loaner #3
Out to: Jordan Avery • RO-002418
Agreement signed • PDF saved to the RO
Hand out loaner cars without the paperwork headache.
Track your loaner fleet, check a car out to a customer with a signed agreement, and check it back in, all in one place. Snap photos of their license and insurance, capture a signature on screen or on paper, and a contract PDF is generated and attached automatically.
- Manage your full loaner fleet and live availability
- Capture driver license and insurance photos at checkout
- On-screen or paper signature, with auto-generated PDF contract
- Log fuel, mileage, and any incidents or damage
- One-tap check-in when the customer returns the car
A time clock your whole team actually uses.
Staff clock in, take lunches and breaks, and clock out right from the dashboard. Wrench Node totals the hours for you, shows who is on the clock right now, and rolls everything into a clean pay-period report. No punch cards, no spreadsheet math.
- One-tap clock in, lunch, break, and clock out
- Live view of who is on the clock across the shop
- Automatic hour totals by day and pay period
- Managers can review, edit, and correct time entries
- Export-ready reports for payroll
Marcus Reed
Clocked in • 7:58 AM
Booking, messaging, and reminders. Handled.
The everyday tools that keep customers in the loop and your team on the same page, built right in.
Customer Online Booking
Customers book their own appointments from a branded page. They pick a service, choose a time that fits your hours, and the request lands in your calendar, no phone call required.
RO Messaging
Technicians and advisors talk to each other right on the repair order. Questions, findings, and updates stay attached to the job instead of getting lost in texts or shouted across the shop.
Service Reminders
Wrench Node tracks service intervals and automatically reminds customers when they are due. Set it once and the right message goes out on time, bringing customers back in.