Privacy Policy
Wrench Node · Last updated October 2026
1. Overview
Wrench Node ("we", "us") provides software that auto repair shops use to manage repair orders, estimates, invoicing, scheduling, and customer communications. This Privacy Policy explains what information we collect, how we use it, and the choices you have when Wrench Nodecommunicates with you, including by text message.
2. Information We Collect
- Contact information: name, phone number, email, and mailing address
- Vehicle information: year, make, model, VIN, mileage, and service history
- Service information: estimates, invoices, repair orders, and related records
- Communications: messages you send and your responses to texts and emails
- Payment information: if you pay online or by card through Wrench Node, your payment is processed by our payment processors (Stripe or Square). We do not store your card number; we keep only the last 4 digits and card brand for receipts.
- Call information: if you call a shop's Wrench Node-powered phone line or receive a call placed through Wrench Node, the call may be answered by an automated (AI) assistant and may be recorded and transcribed to create your service records.
3. How We Use Your Information
- Provide and manage services for your vehicle
- Send appointment confirmations and reminders, estimate and approval links, invoices and payment links, and vehicle-ready notifications
- Respond to your questions and provide customer support
- Maintain records and operate the Wrench Node Service
We do not sell your personal information.
4. SMS / Text Messaging
If you opt in, Wrench Node may send you service-related text messages about your vehicle service: appointment confirmations and reminders, estimate and approval links, invoices and payment links, and vehicle-ready notifications. You opt in by entering your mobile number and agreeing to receive texts on our online booking form. Consent is given directly to Wrench Node and is not a condition of purchase.
Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.
No mobile information, mobile phone numbers, or SMS opt-in consent will be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We use your mobile information only to send the messages you have opted into, and we share it only with the messaging provider that delivers those messages on our behalf, solely as needed to send them. This messaging provider is not a third party for marketing purposes and may not use your information for its own purposes.
5. How We Share Information
We share information only with service providers that help operate the Service, or when required by law. These include our payment processors (Stripe, Square), messaging and telephony providers (Twilio, Vapi), email provider (Resend), AI providers (Anthropic, OpenAI), and hosting providers (Vercel, Supabase). These providers act on our behalf and may not use your information for their own purposes. If your repair shop connects its accounting software (such as QuickBooks Online), your name, contact details, and invoice and payment records may be synced to that system at the shop's direction. We never sell your data, and no mobile opt-in data or consent is ever shared with third parties or affiliates for their own marketing or promotional purposes.
6. Free Tools in ChatGPT and Other AI Assistants
Wrench Node offers free repair-writing and diagnostic tools inside AI assistants such as ChatGPT. When you use them, the text you submit is sent to our AI provider to produce the answer and is not stored by Wrench Node. We record only usage information (which tool was used, when, and the processing cost) and use your network address briefly to prevent abuse. These tools do not access any repair shop's records or customer information. Please do not include customer names, phone numbers or other personal details in these requests.
7. Data Retention & Security
We retain information as long as needed to provide services and operate our business, and use reasonable safeguards to protect it. No system is 100% secure, but we work to protect your data.
8. Your Choices
Reply STOP to any text to opt out of messages, or HELP for help. Contact us anytime to update your information. You may also request that we delete some or all of your personal information by emailing support@wrenchnode.com; we will honor deletion requests except where we are required to retain information for legal, accounting, or legitimate business record-keeping purposes.
9. Cookies and Analytics
Our website (wrenchnode.com) uses these tools to count visits and measure our advertising:
- Google Analytics and Google Ads (Google): page views, sign-up and demo request clicks
- Meta Pixel (Meta): page views, sign-up clicks and engaged visits, to measure Facebook and Instagram ads
- ChatGPT ads pixel (OpenAI): sign-up clicks, to measure ads shown in ChatGPT
- Apollo.io: identifies the company a visit comes from, based on its network address
- Vercel Analytics: anonymous visit counts without cookies
We also set our own first-party cookies: wn_consent, which remembers your cookie choice for 12 months, and wn_src, which remembers how you first found us (for example, an ad or a search) for 90 days so we know which channels bring shops to Wrench Node. Sign-in cookies are used only when you sign in.
If you visit from the European Union, the European Economic Area, the United Kingdom or Switzerland, none of the analytics or advertising tools above (except Vercel Analytics, which uses no cookies) load until you choose Accept on our cookie banner. Choosing Reject keeps them off.
10. Contact Us
Questions about your privacy or data? Email support@wrenchnode.com or call (309) 868-3382.